From the time I applied, Holly (my loan officer), went above and beyond. We spoke frequently, and she always had a positive attitude. She would give me candid advice and feedback on what it would take for me to be able to successfully gain approval and ultimately be able to close on my loan. She made it a point to contact me via phone or email multiple times each week over the three month process it took me to be able to get my file adequately prepared for underwriting and ultimately approval. She shared ideas, brainstormed, and went out of her way to assure I was comfortable, informed, and ultimately successful in gaining approval. This all may be expected, but the manner in which she did it made it all beyond expectation. She made it a point to educate me so that I could understand every step. Holly was always so positive, but not to a point that "sugar coated" or gave false hope. In the end, there was a genuine feeling that she was just as excited as we were to finally get to close. She even made it a point to communicate a 12 month plan of what we can do to refinance and lower our payment. It feels good to know that I have a relationship with someone that wants to keep my business and wants to continue helping me to make sure I get the most out of not only my house, but my investment and financial livelihood. I would definitely recommend Mortgage Lenders of America and Holly to anyone looking into purchasing a home. Thank you, Holly!
