Filter the reviews by geographic location, year, experience score, loan officer and/or loan type to see the reviews that mean the most to you.

What Our Customers Are Saying About Us

  • Bradford F. Neptune Beach, FL

    Roger once again was great to work with. He responds within minutes of me calling, if I had to leave a message. He is very proactive, and knowledgeable of all new regulations and mortgage products. I've previously worked with him for a home loan, and he is the reason I used MLOA again.

  • Gary S. Crane, MO

    Paul Holmes did an incredible job. He communicated with us after hours on many occasions to keep us in the loop, which is very important to us. Although we were really wishing for a cash out refinance to pay off some debt with the equity in our home, Paul explained why that was just not possible at this time, so he got us the next best thing, a streamlined refinancing, and I am happy with this. He and Mortgage Lenders of America accomplished what the other lender we were working with could not do, and that was get to closing. The other lender literally slammed the door in our face, with no explanation, one day after our package went to their underwriters. Paul also lined out with us a strategy for serious debt reduction and increased credit scores, so we may be able to do a cash out refinancing in a few years. Absolutely 100% happy with Paul Holmes and will call on him in the future. Personal note: I don't know the structure of Mortgage Lenders of America, if there are layoffs in the future for this company? I highly recommend you retain Mr. Paul Holmes! He is extremely knowledgeable and has a very caring, professional attitude towards his clients that you just don't find or see with very many loan officers. KEEP HIM

  • Keyonda G. Summerville, GA

    My husband and I had a bad experience with our first lender when trying to purchase our new home. Kelly has been truly a blessing to my family. She's very professional and knowledgeable. She kept me informed every step of the way. Her response time was unbelievable! She responded to every email and phone call from myself and real estate agent. She made me feel like I was a priority. Words can not explain the remarkable service Kelly Owens provided. I'm presently referring people I know to Kelly and Mortgage Lenders of America.

  • Andrew F. Hyannis, MA

    Unbelievable service. Wes was available to us at all times and extremely responsive. This is how customer service is supposed to be

  • Mary G. Sweet Home, OR

    Karen Rossett was the best loan officer we could of had she was fabulous!

  • Dawn B. Redington Shores, FL

    As a former mortgage loan officer myself, I can say Basil did a great job. In fact after our first conversation with him, we stopped looking at other lenders. Our realtors were very impressed and plan on referring him too

  • James C. Roanoke, VA

    I was so pleased with the experience as well as my realtor. She is going to use Drew Davies for all her VA loan home seekers. I will also refer Vets to him.

  • John T. Carlsbad, CA

    Jake Bernard was an exceptional loan officer. He clearly knows his business well. Everyone who worked with him (my real estate agent and escrow company) said he was one of the best they've ever worked with.

  • Tina V. Ocoee, FL

    Kelly Owens was awesome. I am a first time buyer and came into this blind. She walked me through every step. This was not an easy process and had many hurdles we had to clear. But Kelly made sure that she explained everything clearly and really was the best part of my buying process. Kelly was no less than a Godsend to me. Thank you for employing such good people that care about your clients. Awesome job!

  • Karen B. Sparks, NV

    Stephanie O'Farrell was amazing from the first time she contacted me after finding out I was searching for a loan. For our first contact we decided to wait another six months, but she was so pleasant and informative that I kept her information on file. When I contacted her after the six months, she was again friendly and very helpful. She gave me all the information and choices for loans and when I had questions I had an answer within the hour. If we ever need another loan we will definitely be contacting her again and I will be telling people we know about Stephanie and Mortgage Lenders of America.

  • Christopher K. Kearney, NE

    Eric Lorfing was an excellent loan officer that did everything he could to keep in touch and provide us with answers to our questions. It was a pleasure working with him. So glad I chose this company over the many other offers! Eric did a wonderful job explaining your company and how it differs from others and the benefits I would receive.

  • Christopher A. Hemdon, VA

    Lucas was awesome! When another lender said it couldn't be done he easily took care of it

  • Kelly C. Youngstown, FL

    Basil made what could have been a stressful experience very simple. He was always available and answered every email within minutes of receiving them. I could not have done any of this with out him. He was there from helping me get my credit scores to where they needed to be before the process started and gave me the confidence to continue on with the process of buying a home. Basil never treated me as a customer it was like he was family and helping a family member out. I will definitely recommend him to any one I know that plans on buying a house.

  • Christopher V. Hawley, PA

    Jared was incredible throughout the entire process. He kept us better informed than our realtor, he answered any and all questions we had. He acted as middleman between the realtor, inspector, appraiser and abstract company. Above and beyond what we expected, such a pleasure to work with!!!

  • Nnanyere E. Lewisville, TX

    Laura was great! I would recommend her to other people!

  • Shannon C. Peru, IN

    Chris Murr made our loan process very easy. He was able to answer all my questions and address any concerns that I had. Chris was even dedicated enough to go in to work on a Sunday in order to help us. Thanks you to Chris and everyone at MLOA that helped us buy our new home!

  • Elizabeth S. Indianapolis, IN

    I am super happy with my experience. I don't think that I could have had a better loan officer.

  • Erik M. Oklahoma City, OK

    Jeff Smith was really a pleasure to work with. He stuck with me throughout the entire process. Even while on vacation with his family he was available to assist me. He went above and beyond all expectations. His professionalism and respect for the military was flawless. I will recommend his services to all new personnel that I come across at my work. He made my first time buying experience a pleasure and pain free. Thank you very much Jeff for you services!!

  • Aaron H. Bloomington, IL

    Beau Langdon did an outstanding job! He was very responsive, friendly, patient, informative, and courteous throughout this entire process. I will recommend him along with Mortgage Lenders of America to any friend or colleague that is seeking a mortgage in the future. Thank you for a job well done!! I am very happy with my new home!!

  • Rusty M. Guttenburg, IA

    Best mortgage experience imaginable. If i could give Terry Kemper 12 out of 10 I would.