Mortgage Loan Specialist

Mortgage Loan Specialists are responsible for originating mortgage loans, conducting borrower interviews, analyzing credit histories, and staying informed about current regulations. They will work closely with their manager and the processing team, ensuring all documentation is obtained as the loan moves through the process to closing. Mortgage Loan Specialists are assigned prospective borrowers through a proprietary system integrated with a Contact Relationship Manager system. Recording activities in the CRM system is a requirement. This position entails a high degree of training, feedback processing, managing activities and achievement of specific results.

Key responsibilities

Mortgage Loan Specialists are responsible for originating mortgage loans, conducting borrower interviews, analyzing credit histories, and staying informed about current mortgage loan regulations. This position requires Mortgage Loan Originator licensing through the NMLS registry.

  • Following up on lead submissions and recording activity into contact management system
  • Processing inbound and outbound calls through the company phone system
  • Educating borrowers on the loan process and assisting them in identifying the appropriate loan
  • Collecting borrower financial/credit information
  • Processing borrower credit/income information through approval systems
  • Presenting loan options for borrowers including rates and fees for loans
  • Securing proper documentation and managing loan progress through processing/closing
  • Maintaining in-depth knowledge of loan programs offered including FHA, VA, USDA, and Conventional loan programs

This position must be performed at the corporate office and is not eligible for a telework arrangement.

Desired Experience & Skills

  • Bachelor’s degree or equivalent work experience
  • Excellent communication skills - verbal and written - along with customer service orientation
  • Strong problem-solving ability
  • Success in a fast-paced, high-stakes environment
  • Aptitude for maintaining professional relationships with co-workers
  • Strong organizational skills along with the ability to work well under pressure
  • Must be a team player
  • Ability to work overtime as needed is required in accordance with the Loan Specialist Agreement

Physical Conditions/Requirements

  • Position requires the ability to hear and communicate clearly, orally and in writing
  • Uses vision to view screens, create and review documents; requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Capable of using a keyboard effectively
  • Frequently required to sit for long periods of time, stand, walk and may occasionally lift and move 25 pounds
  • Overtime hours may be required for this position

About Mortgage Lenders of America

Mortgage Lenders of America, L.L.C. (MLOA) is a rapidly growing national provider of online mortgage lending services, headquartered in Overland Park, KS. Founded in 2000, MLOA has funded over 30,000 loans in the United States and consistently achieves customer satisfaction ratings about 96% based on funded loan survey data. MLOA was honored among Kansas City's Best Places to Work in 2017 by The Kansas City Business Journal and is a multi-year winner of the #1 Purchase Lender award from LendingTree.

We offer:

  • Competitive compensation packages (with bonus opportunities if applicable)
  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance & disability
  • Retirement planning, 401k contributions, and company matching
  • Onsite fitness facilities & daily fresh food deliveries

The employee must perform all the essential functions/responsibilities with or without accommodation for classification in this position. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. The employee may perform other duties as assigned, including work in other functional areas to cover absence or relief, or to equalize peak workload periods.

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to or by calling (913) 717-4500.

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