Mortgage Loan Specialist: Set Up Coordinator

About the role

Mortgage Loan Processing Set-Up is responsible for crafting new loan files for various loan types: Conventional, FHA, USDA and VA. The Set-up Coordinator, based out of the corporate office, reviews borrower information and determines the applicable documents to order from various sources based on loan characteristics. You will update the loan origination software (LOS) and point of sale system (POS) after ordering and uploading a variety of verification documents.

Key responsibilities:
  • Retrieve documents from customer service portal and upload to MLOA loan origination system
  • Review data integrity from customer, Loan Originator and all third-party sources
  • Order required loan documents based on loan type and loan program
  • Upload loan file documents based on the program checklist
  • Work with third parties such as credit reporting agencies, AMCs, title companies, employers, landlords, etc. ensuring all necessary information is available for Underwriting to make an initial decision on the loan file
  • Update records in loan origination software and various file progress reports
  • Notify customers appropriately of new document or information requirements via the customer portal
  • Partner with the Sales Team and downstream Processing and Underwriting Teams to ensure loan file quality
  • Maintain company service level and turn-time standards; specific measurables include return-call times, return-email times, and task completion times
  • Provide general office support as needed
  • Ability to maintain confidentiality and privacy of customer and employee information and ensure job duties are aligned with compliance/regulatory requirements
Who You Are
  • Excellent verbal and written communication skills
  • Mortgage experience a plus
  • Ability to adapt to changing timelines/deadlines
  • High school diploma or general education degree
  • Ability to work with teammates within department and across the company to develop working relations with business associates at a positive level
  • Maintain confidentiality with private and sensitive information
  • Ability to multi-task in a process-driven environment
  • Demonstration of potential to develop into more challenging/senior roles within the Fulfillment and/or Sales organization with MLOA
  • Familiarity with Ellie Mae Encompass is desirable
Physical Conditions/Requirements
  • Ability to communicate clearly, orally and in writing.
  • You will view computer screens for extended periods of time to craft and review documents.
  • Frequently sit for long amounts of time, stand, walk and may occasionally lift and move 25 pounds.
  • Potential overtime requirements.

Employee must perform all the essential functions/responsibilities with or without accommodation for classification in this position. The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Employee may perform other duties as assigned, including work in other functional areas to cover absence or relief, or to equalize peak workload periods.

Get to know us

Zillow Group houses a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. Our mission is to build the largest, most trusted and vibrant home-related marketplace in the world.

Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.

Mortgage Lenders of America (MLOA) is a rapidly growing national provider of online mortgage lending services, located in Overland Park, KS. Founded in 2000, MLOA has funded over 30,000 loans in the United States and consistently achieves customer satisfaction ratings above 94% based on loan survey data. MLOA is a multi-year winner of the #1 Purchase Lender award from LendingTree and was recognized as a Top Ten Customer Service lender by LendingTree in Q4 2016. Named one of 2017 Best Places to Work in Kansas City by the Kansas City Business Journal.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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