Senior Content Strategist

About the Role

Do you want the chance to build something from the ground up? Do you want to own and create the content strategy in a fast-paced, exciting environment?

As the Senior Content Strategist for Mortgage Lenders of America a Zillow Group Company team, you will be the architect, designer, and chief strategist for the library of support content for our sales and operations organization. In this role, you’ll have a rare opportunity to develop a fresh, new strategy from the ground up for our internal support content, email communication, and our social media channels. You will be responsible for:

  • Building the content strategy, governance plan, and editorial standards for our support content
  • Developing guidelines and standards for content creation
  • Creating and leading a content reuse strategy
  • Driving revenue through improving sales processes
  • Exercising complete ownership over high-value, critical internal support content that works across multiple business verticals with different cultures and leadership priorities
  • Coaching and mentoring trainers and other team members on content strategy techniques
  • Authoring email and internal social media messaging that drives engagement and action
  • Proposing creative non-traditional solutions to content needs
  • Developing guidelines and standards for content creation
  • Creating and leading a content reuse strategy
About the team

Our multidisciplinary team of trainers, program managers, and instructional designers is focused on learning new things, trying new approaches, and working closely together to help our employees succeed. We are currently using Confluence, HighSpot, WordPress, and Salesforce Knowledge Base to create different types of support content, and part of your role will be deciding which technologies we should use to build our content repository and information architecture to support our business for years to come.

Who you are
  • 5+ years’ experience developing internal support content, authoring HTML content in a Content Management System (CMS)
  • Experience creating, building and managing taxonomies
  • Ability to author and design content based on user needs
  • Experience auditing, compiling, and implementing content standards
  • Skilled at prioritizing work, assessing needs, and building a strategy to achieve goals
  • Own and manage stakeholder relationships[AM5]
  • Project management skills
  • Bachelor’s degree in business, communication, media studies, or a related field
  • Proficient in MS Office applications and Google Drive/Docs/Sheets
  • Strong verbal and written communication skills
  • Previous experience working in a fast-paced environment
Get to know us

Zillow Group houses a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. Our mission is to build the largest, most trusted and vibrant home-related marketplace in the world.

Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.

Mortgage Lenders of America (MLOA) is a rapidly growing national provider of online mortgage lending services, located in Overland Park, KS. Founded in 2000, MLOA has funded over 30,000 loans in the United States and consistently achieves customer satisfaction ratings above 94% based on loan survey data. MLOA is a multi-year winner of the #1 Purchase Lender award from LendingTree and was recognized as a Top Ten Customer Service lender by LendingTree in Q4 2016. Named one of 2017 Best Places to Work in Kansas City by the Kansas City Business Journal.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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